You've found the Frequently Asked Questions section of our website. If you don't see the answer to your question below please email us at firstname.lastname@example.org and one of our team members will get back to you with an answer within 24 hours!
Q. Is personalization included in the price of your totes?
A. Yes! The first illustration, name & paw print design is included in the price. Each additional illustration is extra.
Q. How does the pricing work for your different tote bag products?
A. Our tote bags start at $20 and go up from there - depending on how many additional silhouettes you want on your tote. Our custom tote bags start at $49 and go up from there - depending, again, on how many additional illustrations you want on your custom tote.
Q. What kinds of tote bag size options do you carry?
A. We carry only one kind of sized tote bag on our website.
Our large tote bag is 15.5" X 16.5" X 7" inches.
We've found that most people tend to prefer the large size tote over any of the other sizes, however if you are planning on ordering 12 or more totes at a time we can provide you with different sized options.
Just give us a call at (707) 635 - 6595 for more info.
Q. What are the personalization options for your pet themed tote bags?
A. We offer the following personalization options:
- Extra Silhouettes - each additional silhouette is $5 extra
- Extra Color Designs - each additional color design is $7 extra
- Extra Custom Designs - each additional custom design is $20 extra
Q. How do I personalize my pet themed tote bag?
A. Simple. Simply fill out the easy personalization order form located to the right of the product image. Choose how many names and paw prints you want on your tote and where you want them located on your tote.
Q. How many pet illustrations can I put on my tote?
A. You can put up to 2 illustrations on each side of your tote. That means you can put up to 4 illustrations on each tote.
Q. Do you make any other products or do you just make pet themed tote bags?
A. At this time we only make and sell pet themed tote bags.
Q. How long does it take to make and ship my order?
A. For simple orders with no personalization it typically takes between 2 - 3 business days for us to make & ship your order. For personalized & custom orders it typically takes between 7 - 14 days for us to make & ship your order.
Q. Where are your products manufactured?
A. All of our products are manufactured either in our offices in Davis, CA or in our manufacturing facility in Sacramento, CA.
Q. Who creates the designs for all your products?
A. All of our designs are created by our artists and designers, in house.
Q. I want to add additional silhouettes to my order. Is there an additional charge for that?
A. Yes there is a $5 charge for each additional silhouette that you would like placed on your tote.
Q. I want to add additional color illustrations to my order. Is there an additional charge for that?
A. Yes there is a $7 charge for each additional color illustration that you would like placed on your tote.
Q. I want to add additional paw prints and/or names to my order. Is there an additional charge for that?
A. No there is no extra charge for adding an additional name or paw print to your order (max 4 names and 4 paw prints).
Q. What shipping options are available to me?
A. We offer the following shipping options:
- USPS First Class 4 Day Ground
- USPS Priority Mail 3 Day Ground
- USPS Priority Express 2 Day
- Fedex Overnight Shipping
Q. I want to join your mailing list. How do I join?
A. It's easy. Just scroll to the bottom of any page and in the bottom right hand corner you will see the words "Newsletter" and underneath that will be a text box where you can enter your email address to subscribe to our newsletter. We will never spam you and we promise to never share your email with anybody else or any other business. You can always unsubscribe at any time.
Q. I want to sign up for your monthly tote bag giveaway. How do I sign up?
A. The easiest way to sign up for our monthly tote bag giveaway is to join our mailing list. Each month we choose one lucky person from that months new subscriber pool as the winner of a fully custom tote bag of their choice. This is a $50 prize and makes for a wonderful gift or present. It's our special way of saying thank you to all of our wonderful Tote Tails fans out there!